How “Cheaper” IT Providers Sneak In Expensive Hidden Costs
Is your company looking to hire an IT firm? Unfortunately, unless you’re tech-savvy or experienced with IT contracts, there can be hidden costs you wouldn’t expect or know to look for. While it can sound appealing to go for the cheapest firm, that decision can cost you more in the long run due to carve-outs and hidden fees in the contract. Cheaper IT firms will omit certain services from the original agreement and later nickel-and-dime you to add them or quote you inadequate solutions that you’ll later need to pay to upgrade.
To help you weed out these companies that are not the bargains they advertise themselves to be, there are a few key elements to consider when determining if your quote is insufficient, overpriced, or underquoted.
Insufficient Compliance And Cybersecurity Protections:
A ransomware attack is a significant and devastating event for any business; therefore, it’s imperative that the IT company you’re working with isn’t just putting basic (cheap) antivirus software on your network and calling it a day. This is the one critical area most “cheaper” MSPs leave out.
Antivirus is good but woefully insufficient to protect you from serious threats. In fact, insurance companies are now requiring advanced cyber protections such as employee cyber awareness training, 2FA (2-factor authentication), and what’s called “advanced endpoint protection” just to get insurance coverage for cyber liability and crime insurance. We provide those standards in our offering so you reduce your chances of a cyber-attack and avoid being denied an important insurance claim (or denied coverage, period).
Inadequate Recovery Solutions:
One thing you also want to make sure you look for in your IT firm proposal is that they make daily backups of your servers and workstations, as well as any cloud applications your company uses (Microsoft 365, Google Workspace, etc.) because online applications do NOT guarantee to back up your data. You also need to ensure your backups are immutable or cannot be corrupted by hackers. Again, most insurance companies now require immutable backups to be in place before they insure against ransomware or similar cyber events.
Transparency About On-Site And After-Hours Fees:
This might take you by surprise, but most IT firms will charge EXTRA for on-site or after-hours visits. We include ALL of this in our agreements, but ‘cheaper’ MSPs will intentionally leave this out and add it later to make the sticker price appear lower. Ensure you understand what is and isn’t included in your service agreement before signing.
Nonexistent Vendor Liaison And Support:
Will they help you with your tech or select pieces they’ve installed? Some IT firms will charge you hourly to resolve tech support issues with your phone system, ISP, security cameras, printers, and other devices they didn’t sell you but still reside on the network (and give you technical problems). These fees can stack up over time. As our client, you get all of that INCLUDED without extra charges.
Cheap, Inexperienced Techs And No Dedicated Account Managers:
Some companies cut costs by skimping on customer support and expertise. Many smaller MSPs will hire technicians under a 1099 agreement or find cheaper, less experienced engineers to work on your network and systems. The more experienced and knowledgeable a tech is on networking and, more specifically, cybersecurity, the more expensive they are.
Further, many smaller MSPs can’t afford dedicated account managers, which means you’re depending on the owner of the company (who’s EXTREMELY busy) to pay attention to your account and to look for problems brewing, critical updates that need to happen, upgrades and budgeting you need.
Good account management includes creating and managing an IT budget, a custom road map for your business, and reviewing regulatory compliance and security routines to ensure nothing is overlooked. You get what you pay for, which is NOT an area you want overlooked.
Before you sign on the dotted line, it’s important to ensure you fully understand what IS and ISN’T included in the service you are signing up for. It’s VERY easy for one IT services provider to appear far less expensive than another UNTIL you look closely at what you are getting.
If you’d like to see what dependable, quality IT support looks like, call our team, and we’ll be happy to give you a quote that covers everything you need. To Schedule Your FREE Assessment, please call 941-240-2675 or go to Managed IT Services & Support, Computer Repair Venice, FL (computersdoneright.com)
